Terms of Use

and other legal bits

The Terms of Use of the Ugly Duck Fine Foods (Ugly Duck) website include these Terms and Conditions, the Privacy Policy and any other terms and conditions that appear in or are linked to the Australia Post website (Additional Terms and Conditions).

Website Content & Access

While Ugly Duck endeavours to take reasonable care in preparing and maintaining the information on this website we do not warrant the accuracy, reliability, adequacy or completeness of any of the website content. You acknowledge and accept that the website content may include technical inaccuracies and typographical errors. The website content is subject to change at any time without notice and may not necessarily be up to date or accurate at the time you view it.

It is your responsibility to enquire with us directly to ensure the accuracy and currency of the information you seek to rely upon. To the extent permitted by law, including the Competition and Consumer Act 2010 (Cth), Ugly Duck disclaims all liability for loss directly or indirectly arising from your use of or reliance on the website and the website content.

Ugly Duck does not guarantee that access to the Ugly Duck website will be uninterrupted or that the website is free from viruses or anything else which may damage any computer which accesses the Ugly Duck website or any data on such a computer.

Intellectual Property

The materials displayed on this website, including without limitation all editorial materials, copy, photographs, illustrations, artwork and other graphic materials, and names, logos and trade marks, are the property of Ugly Duck and are protected by copyright, trade mark and other intellectual property laws. Any such content may be displayed and printed solely for your personal, non-commercial use within your organisation provided that any copyright notice on such a display or page is not removed. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express prior written consent of Ugly Duck.

Save for the above, and unless expressly granted, Ugly Duck does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the Ugly Duck website or in the user interface of the Ugly Duck website.

Third-party Websites

The Ugly Duck Website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, Ugly Duck does not control, endorse, sponsor or approve any such third party websites or their content nor does Ugly Duck provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.

Shipping & Returns

We ship your orders via courier or Australia Post and select ATL (authority to leave) for all orders.

If for any reason you are not happy with your shipment, please contact us so that we can find a solution to your concern.

We reserve the right to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the email address or phone number provided. We will refund monies paid using the original method received. All orders are subject to availability of stock and we undertake to take reasonable steps to verify that the order and payment details are bona fide prior to processing of orders.

Australia wide shipping only.


Due to the high volume of orders received during promotional periods, there may be a small delay in receiving your parcel. Rest assured we aim to post orders as soon as we receive them so please bear with us during these busy periods.

We do our best to keep all flavours in stock, however due to our small batch cooking of seasonal ingredients, some flavours sell out and incur a short waiting period.