Your Privacy

handling of personal information

At Ugly Duck Fine Foods, our promise is to continue fighting food waste at the farm gate and providing our customers with the highest quality products made from sustainably sourced produce. 

We also need to make a few promises about how we handle and protect personal data.

What data we collect and why we collect it

Contact Forms

Information provided to Ugly Duck via a contact form on this website is stored and used for the purposes of providing customer service. Contact form submissions are saved for a period of 12 months, but we do not use the information submitted through them for marketing purposes unless explicit consent to do so is provided.


If you visit our account login page, we will set a temporary cookie (a tiny piece of data) to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, posts, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Anonymous analytics data is captured when you visit the Ugly Duck website. Analytics data does not identify you personally and is used solely for the purposes of monitoring and improving the user experience of this website.

How long we retain data

For users that register on our website (e.g. creating an account when making a purchase from our online store), we store the personal information you provide in your user profile. All registered users can see, edit, or delete their personal information at any time.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Updates to this Policy

We will occasionally update our Privacy Policy – the latest version will always be available on our website.

Security Statement

The transmission of data on the Ugly Duck website is protected by SSL (Secure Sockets Layer) encryption, indicated by a padlock symbol in the browser and a https:// web address. SSL provides a secure channel between two machines or devices operating over the internet or other network. This protocol is a standard used by many web sites when you submit confidential information, such as credit card numbers and other personal data. If you have any concerns or enquiries about your security while using our website, please contact us for more information.